Cleaner Shepherd's Bush Privacy Policy

This Privacy Policy explains how Cleaner Shepherd's Bush collects, uses, stores and protects personal data of customers in the Shepherd's Bush area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. By using our cleaning services, you acknowledge that you have read and understood this Privacy Policy.

Scope and Responsibility

This Privacy Policy applies to all Cleaner Shepherd's Bush customers in the Shepherd's Bush area who enquire about, book, or receive our services, whether as private individuals or representatives of a business. Cleaner Shepherd's Bush acts as the data controller for the personal data described in this policy, meaning we determine the purposes and means of processing your personal data.

Personal Data We Collect

We collect and process the following categories of personal data when you contact us, request a quote, or use our services:

Identity details: name, title, and where relevant, company name and role.

Contact details: billing and service addresses in the Shepherd's Bush area or nearby locations, and other contact details you choose to provide so we can communicate with you about your bookings and our services.

Service information: details about the property to be cleaned, access instructions, preferred dates and times, type of cleaning services requested, special instructions, and records of services we have provided.

Payment and billing information: records of payments made, amounts, dates, and related billing information. Card details or other sensitive payment information are processed only by our payment service providers, not stored by Cleaner Shepherd's Bush.

Communication records: information contained in enquiries, feedback, complaints, and any other correspondence between you and Cleaner Shepherd's Bush, including notes we make in order to respond to your requests.

Technical and usage information: limited technical data relating to how you access our online content, such as the date and time of your visit and the pages you interact with, where this is necessary for security, analytics, or service improvement. This is generally collected using cookies or similar technologies where permitted by law and your browser settings.

Purposes and Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so under data protection law. The main purposes and lawful bases are:

To provide our cleaning services: We use your identity, contact, and service information to prepare quotations, schedule and deliver cleaning services, manage access to your property, and handle your bookings. Lawful basis: performance of a contract or steps taken at your request prior to entering into a contract.

To manage payments and accounting: We use payment and billing information to process payments, maintain accounting records, and comply with financial and tax obligations. Lawful basis: performance of a contract and compliance with legal obligations.

To communicate with you: We use your contact details and communication records to respond to enquiries, send booking confirmations and updates, deal with complaints, and provide important service notices. Lawful basis: performance of a contract and legitimate interests in running and improving our business.

To improve our services and operations: We may use limited technical and usage information, together with feedback you provide, to monitor service quality, analyse trends, and improve how our services are delivered. Lawful basis: our legitimate interests in developing our services, provided these interests are not overridden by your rights.

To comply with legal and regulatory obligations: We may process your data for record-keeping, auditing, or responding to lawful requests from authorities. Lawful basis: compliance with legal obligations and, where relevant, the establishment, exercise or defence of legal claims.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to meet legal, accounting, or reporting requirements:

Customer and service records: retained for a reasonable period after the end of your relationship with Cleaner Shepherd's Bush, typically several years, to handle queries, disputes or complaints and to comply with financial and tax regulations.

Communication records: retained for as long as reasonably required to manage our relationship with you, demonstrate how we have dealt with enquiries, and improve our services.

Technical and usage information: retained for shorter periods, generally only for as long as necessary to meet security, analytics, or service improvement purposes.

When data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.

Data Sharing and Processors

Cleaner Shepherd's Bush does not sell your personal data. We may share your data with carefully selected third parties only where necessary and lawful:

Service providers and subcontractors: We may share necessary information, such as your name, service address, and service details, with cleaning staff or subcontractors who carry out the services at your property.

Payment processors: Payment and billing information may be shared with payment processing providers who handle transactions securely on our behalf.

Professional advisers: Accountants, legal advisers, or insurers may receive relevant information where necessary for auditing, legal compliance, or insurance purposes.

Authorities and regulators: We may disclose information if required to do so by law or where necessary to protect our rights, the rights of our customers, or the safety of others.

Where we engage third parties to process personal data on our behalf, they act as data processors and are bound by contractual obligations to protect your data, use it only according to our instructions, and maintain appropriate security measures.

International Transfers

Where we use service providers located outside the United Kingdom or European Economic Area, we will only transfer personal data where appropriate safeguards are in place. These may include the use of standard contractual clauses or other mechanisms approved by data protection authorities to ensure your data is afforded an equivalent level of protection.

Data Security

Cleaner Shepherd's Bush takes reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, misuse, or destruction. These measures include restricting access to personal data to staff and service providers who need it to perform their duties, using secure systems for storing and transmitting data where possible, and maintaining internal policies and training on data protection and confidentiality.

Your Data Protection Rights

As a data subject, you have several rights regarding your personal data, subject to certain conditions and exemptions under the law:

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restrict processing: You may ask us to restrict the processing of your data in specific situations, such as while we verify its accuracy or our grounds for processing.

Right to data portability: Where processing is based on your consent or a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format, or transfer it to another controller where technically feasible.

Right to object: You can object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.

Right to withdraw consent: Where we rely on your consent as the lawful basis for processing, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, you may contact Cleaner Shepherd's Bush using the contact methods you normally use for service enquiries. We may need to verify your identity before responding to your request.

Complaints and Supervisory Authority

If you have concerns about how Cleaner Shepherd's Bush handles your personal data, you are encouraged to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how Cleaner Shepherd's Bush protects your personal data.